Frequently Asked Questions
Below you’ll find answers to the most common questions we’re currently receiving. For anything else, just drop us a line at training@seacertify.com.
What is the Cancellation/Rebooking Policy?
We appreciate the nature of the industry and that changes can be required, often required at short notice.
Cancellation/Rebooking Policy
Bookings may be transferred to a later date at any time. The name on the booking may also be changed.
If a class is unable to run due to COVID-19 disruption, it will be rescheduled or may be changed to a live online format.
Travelling students should book flexible accommodation and fares, or ensure travel insurance covers them for any losses due to
disruption.
Is accommodation and food included?
The price does not include accommodation. Our centres are located in areas with plenty of options for you to research and find accommodation you are best happy with for your budget. See our Locations page for our centre addresses. We can also issue you an accommodation guide to help.
For UK training, all lunches, snacks and refreshments are included at our UK centre.
Do I need to bring anything to class?
Nothing is required to be brought to the class. Pre-configured laptops with all necessary software installed are provided for student use.
What times do the classes run?
Our usual class times are:
Classroom Courses: 09:00 to 17:00 UK Time. The last day of each class finishes 16:00 to allow for earlier travel.
Live Online Courses: 12:00 to 20:00 UK Time. This also allows students to join remotely from locations such as Florida USA.
How can we pay?
By bank transfer or credit card. For international bank transfers we recommend using a service such as Wise so you are charged much lower exchange rates and bank fees.
Do you offer Online Training?
Yes, we are able to deliver the same high quality training without you having to actually be in the classroom! Our unique live online sessions follow the same syllabus, exercises and demonstrations as our classroom-based training. Our trainers are still in the same training facility with the same equipment, assisted by specialist cameras and microphones.
We highly recommend you book the live online versions of courses, especially if you would need to fly in to visit our classrooms. With our method, you will be surprised what we are able to achieve remotely!
Not all of our courses are suitable to this method without having to be adapted and undervalued. Therefore, our SATCOM@SEA course remains classroom-based only.
Is any previous knowledge/ experience needed?
Our courses are suitable for complete beginners, as well as those that already have a little experience.
We issue before-course study materials, to help the complete beginners get a head start before day 1.
Our classes are designed to have all students reach an intermediate Operator level by the end of each class.
Can you recommend accommodation?
Some information on accommodation options is included in the Information Pack you receive once booked onto our course. However our centres are located where there is plenty of local accommodation to choose from. Generally we prefer students to research somewhere to stay that they will be happy with for their own particular budget. Our centres addresses can be found on our Locations page.
Where do you provide training?
We only provide training courses from our UK academy currently. However some classes are also available in a new online format. These run 9am to 5pm each day GMT time zone. On-site bespoke training packages are also offered, with our team attending your vessel, shipyard or marina.
Contact Us to discuss your individual requirements further.
What certification is attached?
It depends on the class. Every class carries our own certificate, widely recognised and respected across the industry. Additional manufacturer certification/accreditation depends on the class. Please visit each training course’s individual page to read further.
What is the VAT? Must this be paid?
Our courses fees are subject to UK Value Added Tax (VAT) at 20%
If you are paying personally, this cannot be avoided. However if we are invoicing your vessel/company, we will not have to charge the VAT in the majority of cases.
Recent Feedback
I would highly recommend Superyacht Electronics Academy's AV@SEA course. They exceeded my expectations in terms of both content and training provided. At first I was sceptical about the online version, but it was just as interactive and relevant as an onsite course would have been. I'm very pleased with the result and will be back for more training!
The AV@SEA class exceeded my expectations, as mentioned in the course, with being online rather than onsite. It is amazing what you’ve achieved in the training room all things considering, with a strangely ideal setup. Personally, I will always wish I could have been in class rather than online but I don’t believe it has affected my learning of the content. Cheers!
The AV@SEA class exceeded my expectations, as mentioned in the course, with being online rather than onsite. It is amazing what you’ve achieved in the training room all things considering, with a strangely ideal setup. Personally, I will always wish I could have been in class rather than online but I don’t believe it has affected my learning of the content. Cheers!
The online course was definitely on the same high standard as an attendance course. I gained a lot more knowledge relevant to real life scenarios and troubleshooting.
Thank you.